Frequently Asked Questions

USPS Priority Shipping takes 3-5 business days on average. USPS Express Priority Shipping takes 1-2 business days on average.

We drop off deliveries at the USPS twice a day, at 12:00PM CST and 4:30PM CST. Every order is scanned with a receipt.

Place your order by 3:00PM CST (Monday-Friday) to receive same day shipping.

Kratom Wave ships all orders through USPS Priority Mail and USPS Priority Express Mail.

We also offer UPS Next Day Air upon request. This option will ensure your order is delivered next day by 10:30am.

Your orders will arrive in discreet, USPS White Padded Envelopes. Large or fragile orders may be shipped in a USPS Flat Rate Box.

The only marking on the packaging is a USPS postage label from A. Coria of Wave Botanicals.

Free shipping is available for all orders with a cart subtotal of at least $50.

The discount is applied automatically to the cart.

A new shipping option labeled “Free Shipping ($50 min.)” will appear once your cart subtotal (before tax or shipping fees) contains at least $50.00.

If you’re inquiring about free samples with free shipping, check out our kratom samples page.

You can legally order and receive kratom shipments in the following US States and Provinces:

Alaska, Arizona, California (except San Diego), Colorado, Connecticut, Delaware, Florida (except Sarasota Country), Georgia, Hawaii, Idaho, Illinois (except Alton and Jerseyville), Iowa, Kansas, Kentucky, Louisianna, Maine, Maryland, Michigan, Massachussetts, Minnesota, Mississippi (banned in 30+ counties however), Missouri, Nebraska, Montana, New Hampshire, Nevada, New Mexico, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvannia, South Carolina, South Dakota, Tennessee (must be 21 years old), Texas, Utah, Virginia, Washington, West Virgina, Wyoming, and District of Columbia.

The following areas allow for conditional sale and purchase of Kratom:

• In the states of Georgia, North Carolina, and Utah, Kratom can only be sold legally to people over the age of 18.
• While synthetic Kratom is illegal in the state of Tennessee, all natural kratom can be sold legally to persons over the age of 21. 

As of this update, Kratom Wave cannot currently ship products to Alabama, Arkansas, Indiana, Wisconsin and Vermont.

New bills and amendments meant to regulate or ban the sale and purchase of Kratom are frequently being introduced. Some states are debating bills or awaiting research findings on the effects of Kratom.

Check out our 2020 Kratom Legality Map to ensure Kratom is legal to buy in your state, city, and county before placing an order.

Always stay up to date with local Kratom laws to ensure ordering is not illegal in your area.

While we certainly plan to offer shipping internationally, we currently do not ship orders outside of the USA.

Free Samples are available from time to time. The only way to know when the next release will be is to join Wave Rewards.

Simply create an account and opt-in to receive text updates. We will send a text to everyone on our member list when free samples are available again.

We strive to provide the most convenient shopping experience for all customers.

Please keep in mind that Paypal, Mastercard, and Visa are among many companies who prohibit the sale for Kratom.

Our payment methods currently include:

  • Venmo (for CC)
  • CashApp (for CC)
  • BitCoin
  • Bitcoin Cash
  • Zelle
  • ACH / e-Check
  • Money Order
  • Personal Check

Yes. Kratom Wave uses SSL encryption for all payment transactions. This means that all sensitive card and any other payment data attributed to the customer is encrypted at all times. Furthermore, all payment data received from the customer is wiped from our servers routinely. 

Kratom Wave offers customers a 100% satisfaction guarantee. If you are not satisfied with our product for one reason or another (highly unlikely given the quality and price of our Kratom) we offer a 90-day money back guarantee so you have plenty of time to decide if Kratom Wave is the perfect brand for you.

Yes, we do that! Part of our commitment to cheap Kratom prices is allowing customers to mix and match strains.

Order at least 1 Kilo and leave brief instructions in the order notes (during checkout) breaking down how you would like your order divided up.

We allow up to three different strains per Kilo.

Wave Rewards is our 100% free to join VIP email list offering deals, discounts, and cheap Kratom to all of our members. When you join Wave Rewards, you automatically earn 50 points. Additional points can be earned by purchasing products.

5 points are earned for every dollar spent in our store. Every 50 points redeemed saves you $1, with no limit on the amount of points you can redeem in one purchase. Points expire after one year.

Click here to join. Already a member? Check your points balance.

1710 Chinati Mountain Trl
Round Rock, TX 78664

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